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Assistant Director Airport Services (APS) (EG-01) -PAA

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Pakistan Airports Authroity (PAA)

Position: Assistant Director Airport Services (APS) (EG-01) Syllabus

 
 
Sections Subjects (HEC Type Questions) Weightage
English & Verbal – Reading Comprehension
– Sentence Correction
– Vocabulary		 25%
Integrated Reasoning – Analytical Reasoning 5%
IQ General – Objective / Multiple Choice Questions 10%
Principles of HRM – Objective / Multiple Choice Questions 20%
General Knowledge (Autism / Airports Current Affairs, Afghan war on terror, Pakistan – India contemporary relationship, UNO, World Affairs, International Relations etc.) – Objective / Multiple Choice Questions 25%
Customer Orientation (Hospitality / Hotel and Service Industries) – Objective / Multiple Choice Questions 15%
Total   100%
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Course Content

IQ- Analytical Reasoning – Long Statement Puzzles

  • Lecture No.01
    30:00
  • Lecture No.02
    30:00
  • Lecture No.03
    30:00

English Grammar & Sentence Structure

English Vocabulary (Lectures)
English Vocabulary Here are some tips to help you remember vocabulary: • Keep an organised vocabulary notebook. • Look at the words again after 24 hours, after one week and after one month. • Read, read, read. The more times you ‘see’ a word the more easily you will remember it. • Use the new words. You must use a new word about ten times before remembering it! • Do word puzzles and games like crosswords, anagrams and word searches. • Make word cards and take them with you. Read them on the bus or when you are waiting for your friends. • Learn words with a friend. It can be more fun and easier to learn with someone else. • Learn how to use a dictionary. What information is next to a word in the dictionary? Do you know the different types of dictionary? • Learn a few words but not too many. About eight new words a day is a good number.

IQ – Verbal Reasoning (Lectures)

IQ – Verbal Reasoning (Quizzes & Tests)

IQ-Verbal (Notes, Tests, Quizzes)

IQ- Non-Verbal (Lectures)

IQ- Non-Verbal (Notes, Tests, Quizzes)

English Vocabulary (Notes, Quizzes, Tests)

English Grammar & Sentence Structure (Notes, Quizzes, Tests)

Principles of HRM (Lectures)

Principles of HRM (Notes, Quizzes, Tests)

General Knowledge

General Knowledge (Notes, Quizzes, Tests)

Current Affairs

Current Affairs (Notes, Quizzes, Tests)

Part I: Introduction to Hospitality and Tourism (Notes, Quizzes, Tests)

Part II: Hotel Management (Notes, Quizzes, Tests)
2.1 Introduction to Hotel Industry 2.2 Classification of Hotels • Luxury Hotels • Boutique Hotels • Business Hotels • Resort Hotels • Budget Hotels • Extended Stay Hotels 2.3 Hotel Organizational Structure 2.4 Hotel Ownership and Management Models 2.5 Hotel Front Office Operations 2.6 Housekeeping Management 2.7 Food and Beverage Department 2.8 Hotel Engineering and Maintenance 2.9 Hotel Security and Safety Management 2.10 Hotel Revenue Management

Part III: Service Management
3.1 Introduction to Service Industry 3.2 Characteristics of Services 3.3 Service Quality Concepts 3.4 Customer Expectations and Perceptions 3.5 Service Delivery Systems 3.6 Service Recovery Strategies 3.7 Customer Satisfaction Management 3.8 Customer Relationship Management (CRM) 3.9 Service Innovation 3.10 Service Excellence

Part IV: Food and Beverage Management
4.1 Food Service Industry Overview 4.2 Restaurant Types and Classifications 4.3 Menu Planning and Design 4.4 Food Production Management 4.5 Beverage Management 4.6 Kitchen Operations Management 4.7 Catering Management 4.8 Banquet Management 4.9 Food Cost Control 4.10 Inventory Management in Food Services

Part V: Hospitality Marketing
5.1 Hospitality Marketing Concepts 5.2 Marketing Mix for Hospitality Services (7Ps) 5.3 Consumer Behavior in Hospitality 5.4 Branding in Hospitality Industry 5.5 Digital Marketing for Hotels 5.6 Social Media Marketing 5.7 Online Travel Agencies (OTAs) 5.8 Customer Loyalty Programs 5.9 Destination Marketing 5.10 Hospitality Sales Management

Part VI: Human Resource Management in Hospitality
6.1 HRM in Hospitality Industry 6.2 Workforce Planning 6.3 Recruitment and Selection 6.4 Training and Development 6.5 Employee Motivation 6.6 Performance Management 6.7 Employee Retention Strategies 6.8 Workplace Diversity 6.9 Labor Laws and Employment Regulations 6.10 Leadership in Hospitality Organizations

English Grammar (Notes, Quizzes & Tests)

Part VII: Tourism Management
7.1 Introduction to Tourism 7.2 Types of Tourism • Cultural Tourism • Religious Tourism • Medical Tourism • Eco-Tourism • Adventure Tourism • Business Tourism 7.3 Tourism Planning and Development 7.4 Sustainable Tourism 7.5 Tourism Policy and Regulations 7.6 Tourism Economics 7.7 Tourism Destination Management 7.8 Tourism Promotion Strategies 7.9 Community-Based Tourism 7.10 Tourism in Pakistan

Part VIII: Hospitality Operations Management
8.1 Hospitality Operations Planning 8.2 Capacity Management 8.3 Demand Forecasting 8.4 Quality Management in Hospitality 8.5 Total Quality Management (TQM) 8.6 Lean Service Operations 8.7 Supply Chain Management 8.8 Procurement Management 8.9 Inventory Control Systems 8.10 Productivity Management

Part IX: Financial Management in Hospitality
9.1 Financial Accounting for Hospitality 9.2 Hospitality Cost Accounting 9.3 Budgeting and Forecasting 9.4 Revenue Management 9.5 Pricing Strategies 9.6 Financial Statement Analysis 9.7 Investment Decisions 9.8 Break-Even Analysis 9.9 Risk Management 9.10 Hospitality Performance Metrics

Part X: Hospitality Information Systems and Technology
10.1 Hospitality Information Systems 10.2 Property Management Systems (PMS) 10.3 Reservation Systems 10.4 Global Distribution Systems (GDS) 10.5 E-Commerce in Hospitality 10.6 Artificial Intelligence in Hospitality 10.7 Big Data Analytics 10.8 Mobile Applications in Hospitality 10.9 Cybersecurity in Hospitality 10.10 Smart Hotels and Digital Transformation

Part XI: Event and Convention Management
11.1 Introduction to Event Management 11.2 Meetings, Incentives, Conferences and Exhibitions (MICE) 11.3 Event Planning Process 11.4 Venue Management 11.5 Event Marketing 11.6 Event Budgeting 11.7 Risk Management in Events 11.8 Protocol and Etiquette 11.9 Wedding and Social Event Management 11.10 Corporate Event Management

Part XII: Sustainable Hospitality Management
12.1 Sustainable Hospitality Concepts 12.2 Green Hotels and Eco-Lodges 12.3 Environmental Management Systems 12.4 Energy Conservation Practices 12.5 Waste Management in Hotels 12.6 Water Resource Management 12.7 Corporate Social Responsibility (CSR) 12.8 ESG in Hospitality Industry 12.9 Sustainable Supply Chains 12.10 Sustainable Tourism Development Goals

Part XIII: Hospitality Laws, Ethics and Regulations
13.1 Hospitality Laws and Regulations 13.2 Contract Law in Hospitality 13.3 Consumer Protection Laws 13.4 Health and Safety Regulations 13.5 Food Safety Standards (HACCP) 13.6 Licensing and Regulatory Requirements 13.7 Ethical Issues in Hospitality 13.8 Professional Ethics 13.9 Crisis and Disaster Management 13.10 Hospitality Governance

Part XIV: Research and Contemporary Issues in Hospitality
14.1 Research Methods in Hospitality 14.2 Hospitality Industry Analytics 14.3 Emerging Trends in Hospitality 14.4 Artificial Intelligence and Automation 14.5 Sharing Economy and Hospitality 14.6 Digital Customer Experience 14.7 Post-Pandemic Hospitality Management 14.8 Innovation and Entrepreneurship in Hospitality 14.9 Future of Hospitality Industry 14.10 Case Studies of Global Hospitality Brands

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