o What is Productivity?
o Productivity Measurement
o Defining and Measuring Capacity
o Strategic Nature of Capacity Management
o Determinants of Effective Capacity Management
o Capacity Management Challenges in Services
o Budget as a Planning Tool
o The Budget Process
o Direct and Indirect Costs
o The Master Budget
o Operating and Capital Budgets
o Approaches to Budgeting: Incremental Budgeting, Zero-based Budgeting, Flexible
Budgeting, Activity-based Budgeting
o Tools of Budget Forecasting
o Budget as a Control Tool
o The Control Process
o Variance Analysis: Identifying the Components of Variance, Taking Corrective Action
o Project Lifecycle Management
o Project Triple Constraints
o Work Breakdown Structure
o Project Planning
o Project Execution and Monitoring
o Risk Management in Projects
o Project Evaluation and Closure
o Project Lifecycle Management
o Project Triple Constraints
o Work Breakdown Structure
o Project Planning
o Project Execution and Monitoring
o Risk Management in Projects
o Project Evaluation and Closure
o Procurement vs. Purchasing
o Make vs. Buy Decision
o Procurement Process
o Specifications
o Procurement Types
o Procurement Contracts
o Contracting and Contract Management
o Supplier Relationship Management
o Public Procurement Regulatory Authority Rules (PPRA Rules)
o What is a Survey?
o Types of Error in Surveys
o Sampling
o Implementing a Sample Design
o Methods of Data Collection
o Designing Questions to Be Good Measures
o Evaluating Survey Questions and Instruments
o Analyzing Survey Data
o Ethics in Survey
o Survey Error in Perspective
o What is Quality?
o Quality Certifications
o Total Quality Management
o Six Sigma
o Quality Tools
o Inspection & Sampling
o Cost of Quality
o Statistical Process Control
o Process Capability